Refund and Cancellation Policy

By using www.esrilankaeta.com, you acknowledge that you have read and understood this policy and agree to the terms outlined below.

1. General Policy

• Applications are processed immediately upon successful payment.
• Refunds or cancellations are generally not permitted once submitted to authorities.
• Partial refunds may be considered under specific conditions detailed below.

2. Eligibility for Refund

• No refund/cancellation if travel date is within 24–48 hours of submission.
• Cancellation or refund may be requested within 30 minutes of submission; 50% of service fee is deducted as processing/cancellation charge.
• Refunds apply to service fees only; government fees are non‑refundable.

3. Non‑Refundable Situations

• Incorrect/incomplete information provided by the applicant.
• Application already processed or submitted to authorities.
• Rejection or delay by Sri Lankan authorities.
• Failure to meet eligibility or documentation requirements.
• Events beyond our control (technical issues, government system outages, emergencies).

4. Refund Request Procedure

Request a refund within the allowed timeframe by email:

📧 esrilankaeta@gmail.com

Include: full name (as per passport), passport number, registered email address, transaction/payment ID, and reason for refund. Incomplete requests will not be processed.

5. Refund Processing Timeline

• Approved refunds processed within 6–7 business days from acknowledgment.
• Refunds issued to the original payment method used.
• Bank/gateway transaction fees are non‑refundable and may be deducted.

6. Important Notes

• Policy applies exclusively to applications submitted through www.esrilankaeta.com.
• Government authorities do not process refunds for third‑party services.
• We may update this policy at any time; changes will be posted here.

7. Contact Information

📧 Email: esrilankaeta@gmail.com · 🌐 Website: www.esrilankaeta.com